Terms of Sale

MALOC SASU | SIREN 985054923 | RCS Paris | Version 2.0 | March 22, 2026

TERMS OF SALE AND SERVICE — MALOC

Version: 2.0 — Last updated: 22 March 2026

MALOC SASU — SIREN 985054923 — RCS Paris — Share capital €1,000 — Registered office: 15 quai aux fleurs, 75004 Paris
Email: contact@maloc.life — DPO: dpo@maloc.life — Website: https://maloc.fr / https://maloc.fr

PREAMBLE

These Terms of Sale and Service (hereinafter the "ToS") govern all commercial transactions carried out through the digital platform operated by MALOC SASU, a simplified joint-stock company with sole shareholder (société par actions simplifiée unipersonnelle) with share capital of €1,000, registered with the Paris Trade and Companies Registry under SIREN number 985054923, with registered office at 15 quai aux fleurs, 75004 Paris (hereinafter "Maloc" or the "Company").

The Maloc Platform is an exclusively B2B2C service: it connects professional Renters — legal entities (SASU, SAS, SARL, etc.) or duly registered independent professionals (auto-entrepreneurs), as well as authorised Concierge Services — with Tenants (private individuals) wishing to rent prestige vehicles.

No private individual may register as a Renter on the Platform. This fundamental rule is an essential characteristic of Maloc's B2B2C model, which notably ensures maximum legal protection for Tenants as consumers and guarantees the availability of effective remedies against Renters, as legal entities or professionals subject to commercial law.

These ToS have been drafted in compliance with the mandatory provisions of the French Consumer Code (Code de la consommation), in particular articles L. 111-1 (pre-contractual information), L. 212-1 and L. 212-2 (unfair terms), L. 221-1 et seq. (distance contracts), as well as articles 1103, 1104, 1231-1 et seq. of the French Civil Code (Code civil). No clause of these ToS appears on the black list (R. 212-1 of the Consumer Code) or on the grey list (R. 212-2 of the same Code) of terms presumed unfair without being duly justified by an objective and legitimate contractual balance.

Acceptance of these ToS is a sine qua non condition for access to Maloc's services. Any Renter or Tenant who refuses to accept their terms must refrain from using the Platform.

Article 1 — PURPOSE

1.1. The purpose of these ToS is to define:

  • a) The commercial services provided by Maloc to Renters and Tenants in connection with the use of the Platform;
  • b) The financial conditions applicable to Bookings: pricing, service fees, Maloc Commission, Deposit and payment terms;
  • c) The cancellation policies and their financial consequences for each party;
  • d) The enhanced obligations of Renters as professionals, legal entities or registered independent operators;
  • e) The obligations of Concierge Services acting as agents of Mandating Owners;
  • f) The warranty, indemnification and recourse clauses enabling Maloc to take action against a defaulting Renter;
  • g) The contractual penalty clauses penalising serious breaches by Renters;
  • h) The non-solicitation clauses protecting Maloc's business model;
  • i) The terms of subscriptions offered to professional Renters.

1.2. These ToS constitute a separate but complementary contractual document to the Terms of Use ("ToU") and Maloc's Privacy Policy. In the event of a contradiction between the ToS and the ToU on commercial and financial matters, the ToS shall prevail.

1.3. These ToS apply to any Booking made on the Platform from the date of their last update indicated in the header.

1.4. These ToS are drafted in the French language and apply exclusively in that language. Any indicative translation is without contractual value.

Article 2 — DEFINITIONS

The terms below, when capitalised in these ToS, have the meaning ascribed to them in this article. These definitions are identical to those of the ToU Version 2.0, to which reference should be made for any term not defined herein.

  • "Platform": means all the digital services operated by Maloc, accessible via the domains https://maloc.fr (Tenant area), https://maloc.fr (Renter area) and their associated subdomains, including websites, mobile applications and APIs.

  • "User": means any natural or legal person holding an active account on the Platform, whether Renter, Concierge Service or Tenant.

  • "Renter": means any legal entity (SASU, SAS, SARL, or other corporate form) or any duly registered independent professional (auto-entrepreneur, sole proprietorship) registered with the French Trade and Companies Registry (RCS) or the French National Business Register (RNE), habitually engaged in the rental of prestige vehicles, registered on the Platform via the maloc.fr portal and having satisfied all KYC verification obligations imposed by Maloc. Under no circumstances may a private individual be admitted as a Renter on the Platform.

  • "Concierge Service": means any registered company mandated in writing by one or more Mandating Owners to ensure, in the capacity of salaried or remunerated agent, the rental listing and operational management of vehicles on the Platform. The Concierge Service assumes the same obligations as the Renter and is jointly and severally liable with the Mandating Owner for all commitments made on the Platform. Each vehicle managed by a Concierge Service must be covered by a signed management mandate, filed on the Platform prior to the publication of any Listing.

  • "Mandating Owner": means any natural or legal person who owns a vehicle entrusted to a Concierge Service for the purpose of rental on the Platform. The Mandating Owner is jointly and severally liable with the Concierge Service in the event of a dispute relating to their vehicle.

  • "Tenant": means any natural person of at least eighteen (18) years of age registered on the Platform via the domain maloc.fr, acting for non-commercial purposes and wishing to rent a Vehicle from a Renter.

  • "Vehicle": means any prestige motor vehicle offered for rental by a Renter on the Platform, the characteristics of which are set out in the corresponding Listing.

  • "Listing": means the presentation of a Vehicle published by a Renter on the Platform, including the description, photographs, rate, availability conditions and specific rental terms.

  • "Booking": means the process by which a Tenant selects a Vehicle, sets a rental period, makes the required payment and obtains the Renter's confirmation, resulting in the formation of a Rental Agreement between the two parties.

  • "Rental Agreement": means the contract concluded directly between the Renter and the Tenant at the time of Check-in, the standard template of which is provided by Maloc.

  • "Check-in": means the operation of handing over the Vehicle keys to the Tenant, accompanied by the contradictory outgoing condition report and the electronic signature of the Rental Agreement via the Platform.

  • "Check-out": means the operation of returning the Vehicle by the Tenant to the Renter, accompanied by the contradictory incoming condition report.

  • "Deposit": means the sum subject to a bank pre-authorisation (manual-capture PaymentIntent) via Stripe on the Tenant's card, blocked without actual charge except where invoked under the conditions of these ToS.

  • "Commission": means the remuneration received by Maloc on each confirmed Booking, set at twelve per cent (12%) of the base rental price excluding tax.

  • "Pro Plan": means the professional subscription taken out by Renters to access the full features of the Platform.

  • "KYC" (Know Your Customer): means the identity verification, regulatory compliance and professional eligibility process imposed by Maloc on Renters before any account activation or Listing publication.

  • "Penalty Clause": means the stipulation by which the parties fix a lump-sum assessment of the loss resulting from a contractual breach, in accordance with article 1231-5 of the Code civil. The court may moderate or increase the agreed penalty if it is manifestly excessive or derisory.

  • "Recourse Action": means Maloc's right to take action against the Renter in order to obtain full reimbursement of any sum that Maloc has been ordered to pay to a third party (in particular to a Tenant) as a result of a fault, breach or non-performance attributable to the Renter, in accordance with articles 1231-1 et seq. of the Code civil.

  • "Management Mandate": means the written document by which a Mandating Owner entrusts a Concierge Service with the authority to represent them for the rental of their vehicle(s) on the Platform.

  • "Non-solicitation": means the obligation imposed on Renters not to directly contact Tenants met through the Platform in order to conclude rental transactions outside the Platform.

  • "GDPR": means Regulation (EU) No 2016/679 of 27 April 2016.

  • "PSD2": means Directive (EU) 2015/2366 of 25 November 2015 on payment services.

  • "LCEN": means French Law No 2004-575 of 21 June 2004 on Confidence in the Digital Economy (Loi pour la Confiance dans l'Économie Numérique).

Article 3 — LEGAL STATUS OF MALOC

3.1. Platform operator status. Maloc operates as an online platform operator within the meaning of article L. 111-7 of the Code de la consommation and as a host within the meaning of article 6 I 2° of the LCEN for Content published by Users. In this capacity, Maloc facilitates the connection between professional Renters and Tenants without being a party to the Rental Agreements concluded between them.

3.2. What Maloc is not. Maloc is neither a vehicle rental company, nor the owner of the Vehicles listed on the Platform, nor an insurer, nor an insurance broker, nor an insurance intermediary within the meaning of articles L. 511-1 et seq. of the Code des assurances.

3.3. Platform transparency obligations. In accordance with article L. 111-7-1 of the Code de la consommation and Regulation (EU) 2022/2065 (DSA), Maloc informs Users in a loyal, clear and transparent manner about the general conditions of use of the Platform, the Listing ranking mechanism, the professional nature of all Renters, and the available remedies.

3.4. B2B2C model — Guarantee of Renter professionalism. The Maloc Platform is designed as a B2B2C service in which all Renters are registered professionals. This architecture guarantees to the Tenant that they always contract with a professional subject to French commercial law, possessing the legal capacity of a legal entity or independent professional, and against whom effective remedies are always available. A Renter's liability may in particular be pursued before the commercial courts, and their professional assets may be seized.

Article 4 — DESCRIPTION OF SERVICES

4.1. Matchmaking services. Maloc provides a digital platform enabling:

  • a) The viewing, searching and comparison of prestige vehicle rental Listings published by professional Renters;
  • b) Contact between Renters and Tenants via the Platform's secure internal messaging system;
  • c) The submission, negotiation and confirmation of Bookings.

4.2. Secure payment services. Maloc manages centralised and secure payment processing via the provider Stripe Technology Europe, Limited (authorised as an electronic money institution by the Central Bank of Ireland), including:

  • a) Collection of the rental price from the Tenant with strong customer authentication (3D Secure / SCA);
  • b) The creation and management of the Deposit pre-authorisation (manual-capture PaymentIntent);
  • c) The payment of rental income to the Renter after deduction of the Maloc Commission;
  • d) The management of refunds in the event of cancellation.

4.3. Digital condition report tools. Maloc provides the parties with a digital condition report tool enabling time-stamped (UTC) and geolocated Check-in and Check-out reports, including mandatory Vehicle photographs, electronic signatures (legally valid under Regulation (EU) No 910/2014 — eIDAS), and secure data archiving.

4.4. Internal messaging services. Maloc provides a secure internal messaging service enabling exchanges between Renters and Tenants, before and during the rental. This messaging is archived and may be used as evidence in the event of a dispute.

4.5. Review management. Maloc offers a mutual rating and review system between Renters and Tenants, under the conditions specified in the ToU.

4.6. Dispute mediation. Maloc acts as an amicable mediator in disputes between Renters and Tenants, under the conditions specified in Article 19 of these ToS.

4.7. Insurance information. Maloc provides Tenants with information regarding Vehicle insurance as communicated by the Renter. Maloc is not an insurer and does not insure any Vehicle.

Article 5 — ENHANCED OBLIGATIONS OF PROFESSIONAL RENTERS

5.1. Mandatory professional status

5.1.1. Every Renter must, at the time of registration and continuously throughout their use of the Platform, demonstrate a valid professional status: a company registered with the French RCS (SASU, SAS, SARL, SA, SNC, etc.), an auto-entrepreneur or micro-entrepreneur registered with the RNE, or a registered Concierge Service. No exception is permitted.

5.1.2. The Renter warrants to Maloc the accuracy, completeness and continuous updating of information relating to their professional status, SIRET number, APE code, intra-Community VAT number and professional bank details. Any change must be notified to Maloc within eight (8) calendar days.

5.1.3. In the event of cessation of activity, deregistration from the RCS or RNE, dissolution, court-ordered liquidation or any insolvency proceedings affecting the Renter, the Renter must immediately (and no later than within forty-eight (48) hours) inform Maloc by email at contact@maloc.life, delist their Listings and cancel any ongoing Booking in accordance with Article 9. Failure to notify constitutes a serious breach engaging the Renter's contractual liability towards Maloc.

5.2. Enhanced KYC verification

5.2.1. Each Renter is subject, before any account activation and during annual periodic checks, to a KYC verification process including at a minimum:

  • a) Verification of the identity of the legal representative or manager (valid official identity document);
  • b) Verification of the SIRET number and Kbis extract or equivalent dated less than three (3) months;
  • c) Verification of the tax and social security standing (certificate of tax and social compliance, upon request);
  • d) Verification of the motor vehicle civil liability insurance certificate covering the commercial rental of vehicles to third parties;
  • e) Verification of professional bank details via Stripe Connect (including verification of the bank account holder);
  • f) Verification that the Renter is not listed on any international sanctions list (asset freezing, OFAC, UN, EU).

5.2.2. Maloc reserves the right to refuse, suspend or close any Renter account whose KYC verification is not satisfactory or complete, without obligation to state reasons and without such decision engaging Maloc's liability towards the Renter concerned, subject to compliance with applicable platform transparency obligations.

5.3. Ongoing compliance obligations

5.3.1. The Renter undertakes to maintain continuous compliance of their activity with all applicable legal and regulatory provisions relating to the commercial rental of vehicles, in particular:

  • a) Articles L. 211-1 et seq. of the Code des assurances (mandatory motor vehicle civil liability insurance);
  • b) The provisions of the Code de commerce relating to commercial companies;
  • c) Tax and social security obligations related to their professional activity;
  • d) The rules relating to personal data protection (GDPR) for Tenant data collected during rentals;
  • e) The provisions of the Code de la route applicable to vehicles offered for rental.

5.3.2. The Renter warrants that each Vehicle listed on the Platform is in perfect working order, compliant with the Code de la route, regularly maintained, technically inspected if required, and covered by valid insurance appropriate for commercial rental.

5.3.3. The Renter undertakes to personally carry out, or to have carried out by their duly authorised employees, all Check-ins and Check-outs under the conditions set out in Article 13 of these ToS.

5.4. Obligations of Concierge Services

5.4.1. Any Concierge Service wishing to use the Platform must, prior to the publication of any Listing for a managed vehicle:

  • a) Satisfy all KYC verification requirements set out in Article 5.2 in its own name;
  • b) File on the Platform, for each managed vehicle, an original management mandate signed by the Mandating Owner, specifying at a minimum: the full identity of the Mandating Owner, the precise description of the entrusted vehicle (make, model, registration number, serial number), the scope of the powers conferred upon the Concierge Service (including representation on the Platform, signing of rental agreements and claims management), the term of the mandate, and the terms of remuneration of the Concierge Service;
  • c) Warrant that the Mandating Owner is informed of and has expressly consented to these ToS as well as the ToU.

5.4.2. The Concierge Service and the Mandating Owner are jointly and severally liable for all obligations and commitments made on the Platform for the Vehicles concerned, in accordance with articles 1310 et seq. of the Code civil.

5.4.3. In the event of revocation of the management mandate, the Concierge Service must immediately (and no later than within forty-eight (48) hours) inform Maloc, delist the relevant Listings and cancel ongoing Bookings in accordance with Article 9. Joint and several liability with the Mandating Owner shall continue for obligations arising prior to notification of the revocation.

5.4.4. Maloc may, at any time, require the production of the management mandate or any additional supporting document. Failure to provide it within forty-eight (48) hours results in the immediate suspension of the relevant Listings.

Article 6 — BOOKING PROCESS

6.1. Step 1 — Search and selection. The Tenant browses the Listings available on the Platform, filters results according to their criteria (location, dates, vehicle type, rate) and selects the Vehicle that meets their needs.

6.2. Step 2 — Verification of eligibility conditions. Before submitting a Booking request, the Tenant verifies that they meet the following cumulative eligibility conditions:

  • a) Be at least twenty-one (21) years of age on the start date of the rental;
  • b) Hold a valid driving licence for at least two (2) years on the start date of the rental;
  • c) Not have been subject to a driving licence suspension or cancellation;
  • d) Not be subject to a rental ban imposed by Maloc.

6.3. Step 3 — Pre-contractual information. In accordance with article L. 111-1 of the Code de la consommation, before any Booking confirmation, Maloc clearly displays to the Tenant:

  • a) The essential characteristics of the Vehicle;
  • b) The total price including all taxes to be paid, including the base price, Maloc service fees and applicable VAT;
  • c) The amount of the required Deposit;
  • d) The applicable cancellation conditions;
  • e) The identity and contact details of the Renter;
  • f) The dispute management policy.

6.4. Step 4 — Booking request. The Tenant submits a Booking request for the desired dates. The request is automatically transmitted to the Renter.

6.5. Step 5 — Acceptance by the Renter. The Renter has twenty-four (24) hours to accept or decline the request. If no response is received within this period, the request is automatically cancelled and no amount is charged.

6.6. Step 6 — Payment and confirmation. In the event of acceptance, the Tenant proceeds with payment of the total price (rental price + Maloc service fees) via Stripe, with strong customer authentication (3D Secure / SCA) in accordance with Directive (EU) 2015/2366 (PSD2) and Delegated Regulation (EU) 2018/389. Payment constitutes the definitive confirmation of the Booking, formalised by a confirmation email to both parties.

6.7. Step 7 — Check-in. On the agreed date and at the agreed location, the Renter and the Tenant carry out the outgoing condition report via the Maloc application and electronically sign the Rental Agreement, marking the beginning of the rental.

6.8. Formation of the Rental Agreement. The confirmed Booking and the Check-in give rise to a Rental Agreement concluded directly between the Renter and the Tenant, the standard template of which is provided by Maloc. Maloc is not a party to this Rental Agreement.

Article 7 — PRICES, FEES AND COMMISSION

7.1. Pre-contractual price information. In accordance with article L. 111-1 of the Code de la consommation, the total price including all taxes payable by the Tenant is clearly displayed before any Booking confirmation, detailing:

  • a) The base rental price (daily rate × number of days);
  • b) Maloc service fees;
  • c) Where applicable, fees for selected options;
  • d) Applicable VAT.

7.2. Maloc Commission. The Maloc Commission amounts to twelve per cent (12%) of the base price excluding tax of each confirmed Booking. This Commission is automatically deducted from the amounts paid to the Renter upon disbursement, without constituting additional fees visible to the Tenant. The Renter expressly acknowledges this mechanism by accepting these ToS and may not contest it.

7.3. Service fees. Service fees may be charged to the Tenant in addition to the base price, clearly displayed before confirmation. These fees cover Platform operating costs, secure payment services, condition report tools and mediation services.

7.4. Currency. All transactions are carried out exclusively in euros (EUR). No other currency is accepted. Currency conversion fees related to the Tenant's payment method are borne exclusively by the Tenant.

7.5. VAT. Prices displayed are inclusive of all taxes for Tenants. Renters receive service statements showing net amounts with VAT breakdown for their tax declarations.

7.6. Free pricing by Renters. Rental rates are freely set by Renters. Maloc does not set Vehicle prices but may provide non-binding indicative suggestions.

7.7. Additional fees. The following fees may be charged in accordance with the conditions of the Rental Agreement or the Listing:

  • a) Excess mileage (per-kilometre rate set by the Renter in the Listing);
  • b) Late return (per Article 14);
  • c) Missing fuel (price per litre + €10 processing fee);
  • d) Exceptional cleaning (€50 flat fee);
  • e) Fines and traffic violations (amount + €20 processing fee);
  • f) Immobilisation costs in the event of damage (per Article 15).

Article 8 — PAYMENT TERMS

8.1. Payment service provider. All payments are processed by Stripe Technology Europe, Limited, authorised as an electronic money institution by the Central Bank of Ireland. Maloc does not store any bank card data. The processing of payment data is subject to Stripe's Terms of Use, available at stripe.com.

8.2. Accepted payment methods. The Platform accepts Visa, Mastercard and American Express bank cards, as well as any other payment method enabled by Stripe. Prepaid cards and systematic authorisation debit cards may be declined for the constitution of the Deposit.

8.3. Strong customer authentication (SCA / 3D Secure). In accordance with Directive (EU) 2015/2366 (PSD2) and Delegated Regulation (EU) 2018/389, all payments are subject to strong customer authentication via 3D Secure. The Tenant must have a compatible strong authentication method.

8.4. Timing of charge. The total Booking amount (rental price + service fees) is charged to the Tenant's card at the time of definitive confirmation (Article 6.6).

8.5. Payment to the Renter. The amount due to the Renter (rental price less the Maloc Commission) is paid by bank transfer to the Renter's Stripe Connect account within ninety-six (96) hours following confirmation of the Check-out, provided that no dispute is pending. In the event of a declared dispute, payment is suspended until resolution, in accordance with Article 19.

8.6. Stripe Connect. The Renter undertakes to maintain an active, verified Stripe Connect account in compliance with Stripe's terms of use throughout their use of the Platform. Maloc shall not be held liable for payment delays or blocks attributable to Stripe or to the non-compliance of the Renter's account.

8.7. Electronic invoicing. Maloc issues an electronic invoice for the service fees charged to the Tenant, available in their personal area. A service statement is issued to the Renter. These documents are retained for ten (10) years in accordance with legal obligations.

Article 9 — CANCELLATION POLICY

9.1. Cancellation by the Tenant

The Tenant may cancel their Booking from their personal area. The refund conditions are as follows:

| Time before rental start | Tenant refund | Payment to Renter | |---|---|---| | More than forty-eight (48) hours | 100% of the rental price | 0% | | Between twenty-four (24) and forty-eight (48) hours | 50% of the rental price | 25% of the price | | Less than twenty-four (24) hours | 0% | 50% of the price | | No-show | 0% | 75% of the price |

Maloc service fees are non-refundable in the event of cancellation by the Tenant, except where the cancellation is caused by a Renter default or a force majeure event within the meaning of article 1218 of the Code civil.

9.2. Cancellation by the Renter — Enhanced regime

9.2.1. Full refund to the Tenant. In the event of cancellation of a confirmed Booking by the Renter, regardless of the reason and regardless of the notice period, the Tenant is fully refunded, including Maloc service fees.

9.2.2. Lump-sum penalties — Penalty Clause (article 1231-5 of the Code civil). In the event of cancellation of a confirmed Booking by the Renter, the following penalties are automatically applied as a contractual Penalty Clause, by deduction from the next payment or by direct invoicing:

| Time before rental start | Lump-sum penalty due by the Renter to Maloc | |---|---| | More than forty-eight (48) hours | 5% of the total price of the cancelled Booking | | Between twenty-four (24) and forty-eight (48) hours | 10% of the total price of the cancelled Booking | | Less than twenty-four (24) hours | 15% of the total price of the cancelled Booking | | No-show (absence at Check-in time) | 20% of the total price of the cancelled Booking |

These amounts are in addition to the full refund to the Tenant, which Maloc advances on behalf of the defaulting Renter before taking action against them.

9.2.3. Additional compensation for the Tenant. Independently of the penalties due to Maloc, in the event of cancellation by the Renter within less than forty-eight (48) hours before the start of the rental, the Renter must pay the Tenant a lump-sum compensation equal to fifteen per cent (15%) of the total Booking price, representing the disruption suffered by the Tenant (alternative transport costs, loss of opportunity to book another vehicle, etc.). Maloc may pay this compensation in advance, subject to recovery from the defaulting Renter.

9.2.4. Ranking degradation. Any cancellation by a Renter, regardless of its cause (except duly justified force majeure), results in an automatic degradation of their ranking score in Platform search results for a period of thirty (30) days.

9.2.5. Suspension threshold. Beyond three (3) cancellations by the same Renter over a rolling twelve (12) month period, excluding duly justified force majeure, Maloc reserves the right to suspend or permanently delete the Renter's account, without prejudice to the penalties due for each cancellation and without such decision entitling the Renter to compensation, subject to the mandatory rights provided by French Law No 2019-1428 of 24 December 2019 (Mobility Orientation Law, article 49) and Regulation (EU) 2019/1150 (Platform-to-Business).

9.3. Extraordinary circumstances and force majeure

9.3.1. In the event of force majeure within the meaning of article 1218 of the Code civil (unforeseeable, irresistible event beyond the control of the parties), including natural disasters, government decisions restricting movement, pandemics declared by health authorities, acts of war or acts of terrorism, the penalties defined in Articles 9.1 and 9.2 shall not apply.

9.3.2. The party invoking force majeure must provide proof thereof by means of any official supporting document, within forty-eight (48) hours following the event. The classification of force majeure is assessed at Maloc's sole discretion, subject to judicial review.

9.3.3. In the event of recognised force majeure, the Tenant is fully refunded, without penalty for the Renter.

9.4. Refund procedures

Refunds are made by Maloc using the same payment method as that used for the Booking, within seven (7) business days of the cancellation confirmation. The actual timeframe depends on the Tenant's banking institution.

Article 10 — DEPOSIT AND SECURITY DEPOSIT

10.1. Principle. The Renter may require the Tenant, for each Booking, to provide a Deposit in an amount specified in the Listing and recalled before confirmation, in accordance with article L. 111-1 of the Code de la consommation.

10.2. Pre-authorisation mechanism (manual capture). The Deposit is constituted by a bank pre-authorisation (manual-capture PaymentIntent via Stripe) on the Tenant's card, at the time of the Booking or at the latest at Check-in. This pre-authorisation temporarily blocks the corresponding amount without actual charge.

10.3. Release. The pre-authorisation is released within seven (7) business days following confirmation of the Check-out without dispute, without newly identified damage and without outstanding amounts. The actual availability of funds depends on the Tenant's banking institution.

10.4. Capture (actual charge). Maloc is authorised to proceed with the partial or total capture of the Deposit amount in the following cases:

  • a) Damage to the Vehicle attributable to the Tenant, up to the amount of repairs and/or the excess;
  • b) Unpaid excess mileage;
  • c) Missing fuel;
  • d) Exceptional cleaning;
  • e) Late return;
  • f) Fines and processing fees;
  • g) Cancellation compensation under Article 9.2.3 if applicable.

10.5. Prior notification. Before any capture of the Deposit, Maloc notifies the Tenant by email and via the Platform, indicating the amount retained and the reasons. The Tenant has forty-eight (48) hours to contest via the dispute procedure of Article 19.

10.6. Insufficiency of the Deposit. If the Deposit amount proves insufficient to cover the Renter's loss, Maloc may issue a supplementary payment request to the Tenant. In the absence of voluntary payment, the Renter may assert their rights before the competent courts, with the assistance of Maloc, which shall communicate the Tenant's identification data necessary for the exercise of their recourse, under the applicable legal conditions.

Article 11 — INSURANCE OBLIGATIONS

11.1. Sole responsibility of the Renter

11.1.1. The Renter is solely and entirely responsible for taking out, maintaining and renewing motor vehicle civil liability insurance in accordance with articles L. 211-1 et seq. of the Code des assurances, expressly covering:

  • a) The commercial rental of the Vehicle to third parties;
  • b) The civil liability of the driver (Tenant) during the rental period;
  • c) Material and bodily harm caused to third parties by the Vehicle throughout the rental period.

11.1.2. The Renter warrants that the insurance taken out effectively covers commercial rental. A "private use" insurance policy does not satisfy this obligation. The Renter assumes sole responsibility for any insufficiency of insurance coverage.

11.1.3. The Renter undertakes to provide Maloc, upon each annual renewal of their insurance certificate and upon any request by Maloc within forty-eight (48) hours, with the current valid insurance certificate. In the event of failure to provide it, Maloc may immediately suspend the Renter's Listings.

11.2. What Maloc is not

Maloc is neither an insurer, nor a broker, nor an insurance intermediary within the meaning of articles L. 511-1 et seq. of the Code des assurances. The verification of insurance certificates carried out by Maloc constitutes a platform due diligence measure and not a guarantee of effective insurance coverage.

11.3. Renter's warranty towards Maloc

11.3.1. The Renter warrants Maloc against any claim, involvement, legal action, conviction, penalty, legal fees or any other loss suffered by Maloc as a result of an incident occurring during a rental for which the Renter had not taken out insurance compliant with the requirements of Article 11.1. This warranty is exercised in accordance with the Recourse Action provided for in Article 17.

11.3.2. The Renter acknowledges that making available a Vehicle not insured for commercial rental constitutes a serious breach engaging their civil and, where applicable, criminal liability, independently of the sanctions provided for in these ToS.

11.4. Tenant's supplementary insurance

The Tenant may, at their own expense and on their own initiative, take out supplementary insurance covering damage to the rented Vehicle, theft, assistance or their personal civil liability. Maloc may make available information on partner insurance offers for information purposes only, without commitment.

11.5. Incident declaration

In the event of an incident occurring during the rental, the declaration to the Vehicle's insurer is made by the Renter in compliance with the deadlines provided for in their insurance contract. The Tenant is required to cooperate with the Renter by providing all necessary documents (amicable report, police report if applicable, etc.) within the deadlines specified in the Rental Agreement.

Article 12 — RENTER SUBSCRIPTIONS (PRO PLAN)

12.1. Pro Plan. Access to the full features of the Platform for Renters is subject to the subscription of a monthly or annual subscription ("Pro Plan"), the rates of which are displayed at https://maloc.fr/pricing.

12.2. Term and renewal. The Pro Plan is taken out for a period of one (1) month or one (1) year, renewable by tacit renewal. The Renter is informed by email fifteen (15) days before each automatic renewal.

12.3. Termination. The Renter may terminate their subscription at any time from their management area or by email to contact@maloc.life. Termination takes effect at the end of the current period, without pro rata temporis refund, unless otherwise provided by law.

12.4. Suspension for non-payment. In the event of non-payment, Maloc suspends the Listings and access to advanced features, after formal notice remaining without effect for five (5) business days. Already confirmed Bookings are not affected by the suspension.

12.5. Independent Commission. The 12% Commission is due regardless of the subscription plan taken out and in addition to the subscription.

12.6. Renter's right of withdrawal. The Renter subscribing to the Pro Plan benefits from the legal right of withdrawal of fourteen (14) days from subscription, in accordance with articles L. 221-18 et seq. of the Code de la consommation, except where the service has been fully performed before this period with their express consent.

Article 13 — CHECK-IN AND CHECK-OUT

13.1. Mandatory Check-in. The handover of keys is conditional upon the completion of a contradictory outgoing condition report via the Maloc application, comprising twelve (12) mandatory photographs of the Vehicle, the mileage reading, the fuel level reading, and the electronic signature of the Rental Agreement by both parties (legally valid under Regulation (EU) No 910/2014 — eIDAS).

13.2. Mandatory Check-out. The return of the Vehicle is formalised by the completion of a contradictory incoming condition report under the same conditions as the Check-in, with systematic comparison of the outgoing and incoming condition reports.

13.3. Evidential value. The photographs and data from the digital condition report, automatically time-stamped (UTC) and geolocated, constitute the authoritative evidence in the event of a dispute. No damage not recorded at Check-in may be attributed to the Tenant.

13.4. Presumption in the absence of Check-in. In the absence of a Check-in condition report completed via the application before the handover of keys, the Vehicle is deemed to have been handed over in perfect condition. This presumption is irrebuttable with respect to the Tenant.

13.5. Presumption in the absence of Check-out. In the absence of a Check-out condition report within two (2) hours following the return of the keys, the Vehicle is deemed to have been returned in the condition recorded at Check-in. This presumption benefits the Tenant.

13.6. Disagreement during Check-out. In the event of disagreement regarding the existence or extent of damage, either party may initiate the dispute procedure under Article 19 within forty-eight (48) hours following Check-out.

Article 14 — LATE RETURN

14.1. Grace period. A grace period of thirty (30) minutes beyond the agreed return time is granted without additional charge.

14.2. Late return charges. Beyond the grace period:

  • a) From 30 minutes to 2 hours: pro rata charge based on the daily rate (daily rate / 24 × number of hours commenced);
  • b) From 2 to 4 hours late: charge of half a day at the daily rate plus a 20% surcharge;
  • c) Beyond 4 hours: charge of a full day at the daily rate plus a 20% surcharge.

14.3. Mandatory notification. In the event of a foreseeable delay, the Tenant must inform the Renter and Maloc before the agreed return time via the application.

14.4. Non-return. In the absence of return within forty-eight (48) hours after the agreed return time, without contact from the Tenant, the Renter is entitled to file a criminal complaint for breach of trust (article 314-1 of the Code pénal). The costs of recovering the Vehicle are borne entirely by the Tenant.

Article 15 — DAMAGE TO THE VEHICLE

15.1. Damage assessment. Damage attributable to the rental is assessed by comparison between the Check-in and Check-out condition reports. Only new damage (not recorded at Check-in) may be attributed to the Tenant.

15.2. Excess. The Tenant is liable for new damage up to the excess indicated in the Listing and recalled before confirmation. The excess applies per incident.

15.3. Expert assessment. In the event of disagreement over the amount of repairs, either party may request an independent automotive expert. Costs are advanced by the requesting party and borne by the losing party at the conclusion of the procedure.

15.4. Reporting procedure. In the event of damage noted at Check-out:

  • a) The Renter documents the damage via the application, with photographs, within forty-eight (48) hours;
  • b) Maloc notifies the Tenant and transmits the damage report;
  • c) The Tenant has forty-eight (48) hours to accept or contest;
  • d) In the event of contestation, the procedure under Article 19 is initiated.

15.5. Immobilisation costs. In the event of damage requiring immobilisation for repair, the Tenant is liable for immobilisation costs calculated on the basis of the daily rate, up to a maximum of fifteen (15) days. The Renter provides documentary evidence of the actual immobilisation period.

15.6. Full liability without excess. The Tenant is liable for full repair, without application of the excess, where the damage results from intentional misconduct, gross negligence, driving under the influence of alcohol or drugs, driving by an unauthorised person, or violation of the prohibitions set out in the ToU.

Article 16 — FINES AND TRAFFIC VIOLATIONS

16.1. Tenant's liability. The Tenant is solely liable for all fines, traffic violations, road traffic offences and parking charges incurred during the rental period, including those recorded retrospectively by automated devices.

16.2. Driver designation. In accordance with article L. 121-6 of the Code de la route, the Renter is required to designate the Tenant as the driver to the competent authority for any offence detected during the rental.

16.3. Processing fees. A flat administrative processing fee of twenty (20) euros per offence is charged to the Tenant to cover the costs of handling and transmitting the required documents.

16.4. Tolls. Toll charges are borne entirely by the Tenant. Tolls passed without payment are regularised by the Tenant, plus Maloc processing fees.

Article 17 — WARRANTY, INDEMNIFICATION AND RECOURSE ACTION BY THE RENTER TOWARDS MALOC

17.1. Renter's warranty towards Maloc

17.1.1. The Renter undertakes to indemnify and hold Maloc harmless against any claim, involvement, legal action, conviction, penalty, legal fees or any other loss suffered by Maloc as a result of a breach by the Renter of their legal, regulatory or contractual obligations, in particular:

  • a) Lack of valid insurance appropriate for commercial rental;
  • b) Publication of false, inaccurate or misleading information in a Listing;
  • c) Making available a non-compliant, defective or dangerous Vehicle;
  • d) Non-compliance with the Renter's tax and social obligations;
  • e) Infringement of third-party intellectual property rights;
  • f) Fraud, deceit or fraudulent practices in connection with the use of the Platform;
  • g) Breach of these ToS or the ToU.

17.1.2. This warranty is due by the Renter as soon as Maloc is involved, without waiting for the outcome of ongoing judicial proceedings. It is exercised in accordance with articles 1641 et seq. of the Code civil for hidden defects and articles 1231-1 et seq. for contractual liability.

17.2. Maloc's Recourse Action

17.2.1. In accordance with articles 1231-1 et seq. of the Code civil and the general rules of civil liability, Maloc has a Recourse Action against the Renter for the full reimbursement of any sum that Maloc has been ordered to pay to a third party (in particular to a Tenant, an administrative authority or an injured third party) as a result of a fault, contractual breach or non-performance attributable to the Renter.

17.2.2. Maloc's Recourse Action may in particular be exercised in the following cases:

  • a) Maloc ordered to compensate a Tenant due to a defect in the Vehicle made available by the Renter;
  • b) Maloc ordered to pay damages due to false information published by the Renter in a Listing;
  • c) Maloc brought before a supervisory authority (DGCCRF, CNIL, URSSAF, tax authorities) for matters attributable to the Renter;
  • d) Maloc ordered to refund a Tenant due to a wrongful cancellation by the Renter having generated a refund advanced by Maloc;
  • e) Maloc ordered to pay administrative fines due to the Renter's failure to comply with their compliance obligations.

17.2.3. The exercise of the Recourse Action is preceded by a formal notice sent to the Renter by registered letter with acknowledgement of receipt (LRAR) or by email with read receipt, within fifteen (15) calendar days from the date on which Maloc becomes aware of the claim against it. In the absence of an amicable settlement within this period, Maloc may refer the matter to the competent courts.

17.2.4. The Renter expressly acknowledges the existence and legitimacy of Maloc's Recourse Action by accepting these ToS. This acknowledgement constitutes a firm contractual commitment.

17.3. Joint and several liability of Concierge Services and Mandating Owners

The warranty and Recourse Action provided for in Articles 17.1 and 17.2 are exercised jointly and severally, without benefit of division or discussion, against the Concierge Service and the Mandating Owner for any matter relating to a Vehicle managed under a mandate, in accordance with article 1310 of the Code civil.

Article 18 — NON-SOLICITATION CLAUSE

18.1. Scope of the obligation

18.1.1. The Renter formally undertakes, for the duration of their use of the Platform and for a period of twenty-four (24) months from the closure or suspension of their Maloc account, not to directly solicit or conclude, directly or indirectly, any vehicle rental transaction outside the Platform with any Tenant they have met or been put in contact with through the Maloc Platform.

18.1.2. This prohibition covers in particular:

  • a) Any direct contact with the Tenant by telephone, email, text message, social media or any other means of communication, for the purpose of offering a rental outside the Platform;
  • b) Any disclosure of personal contact details (telephone number, professional or personal email, physical address) by the Renter to the Tenant, for the purpose of circumventing the Platform;
  • c) Any conclusion of a rental agreement with a Maloc Tenant outside the Platform, regardless of who initiated the contact.

18.1.3. The Platform's internal messaging system is the only authorised communication channel between Renters and Tenants in the context of Maloc services.

18.2. Non-solicitation penalties — Penalty Clause

18.2.1. Any breach of the non-solicitation obligation set out in Article 18.1 is deemed to constitute a serious contractual breach, engaging the Renter's liability towards Maloc, in accordance with articles 1231-5 and 1103 of the Code civil.

18.2.2. In the event of a proven breach of the non-solicitation obligation, the Renter is liable to Maloc for a lump-sum penalty of five thousand euros (€5,000) per identified breach, as a Penalty Clause, representing a lump-sum assessment of the loss suffered by Maloc (lost Commission income, devaluation of the service, harm to the business model). This penalty is due as of right, without prior formal notice, upon identification of the breach.

18.2.3. The court may, in accordance with article 1231-5 of the Code civil, moderate this penalty if it is manifestly excessive in relation to the loss actually suffered by Maloc.

18.2.4. Payment of the lump-sum penalty does not deprive Maloc of its right to obtain compensation for the loss exceeding this amount, upon justification.

18.3. Evidence

Breach of the non-solicitation obligation may be established by any means of evidence, including exchanges via the Platform's internal messaging system, declarations by the Tenant concerned, bank statements revealing a transaction outside the Platform, or any testimony.

Article 19 — CONTRACT ASSIGNMENT CLAUSE

19.1. Assignment by Maloc. Maloc reserves the right to assign or transfer, in whole or in part, the rights and obligations arising from these ToS to any third-party entity in the context of a merger, acquisition, asset transfer or restructuring of the Company. The Renter and the Tenant shall be informed by email at least thirty (30) days before the effective date of the assignment. In the event of an assignment substantially detrimental to the Tenant as a consumer, the Tenant may terminate their account without penalty.

19.2. Assignment by the Renter — Strict conditions. The Renter may not assign to a third party the rights and obligations arising from these ToS without the prior, express and written consent of Maloc. Any unauthorised assignment is null and void. Maloc may refuse the assignment if the assignee does not satisfy the KYC requirements or the professional status obligations of these ToS.

19.3. Assignment in the event of business transfer. In the event of a transfer of the Renter's rental business to a third party, the Renter undertakes to inform Maloc by registered letter with acknowledgement of receipt at least thirty (30) days before the anticipated transfer date, and to submit the assignee to the Platform's registration and KYC verification procedure. The assigning Renter remains jointly and severally liable with the assignee for all obligations arising from these ToS prior to the assignment, until Maloc validates the assignee's compliance.

19.4. Non-transferability of the Tenant account. The Tenant account is strictly personal and non-transferable. Any attempt to assign or make the account available to a third party constitutes a breach resulting in the immediate suspension of the account concerned.

Article 20 — DISPUTE MANAGEMENT BETWEEN USERS

20.1. Maloc internal mediation. In the event of a dispute between a Renter and a Tenant relating to the performance of the Rental Agreement (damage, deposit, vehicle condition, cancellation), either party may request Maloc's intervention as an amicable mediator via the dispute reporting feature, within thirty (30) days following Check-out.

20.2. Internal mediation procedure. Upon receipt of the request:

  • a) Maloc notifies the other party and transmits the evidence provided by the requesting party;
  • b) Each party has forty-eight (48) hours to submit their observations and supporting documents;
  • c) Maloc issues a resolution proposal within fifteen (15) business days;
  • d) The parties are free to accept or reject Maloc's proposal.

20.3. Protective measures. Pending resolution of the dispute, Maloc may suspend payment to the Renter and/or block the Tenant's Deposit as a protective measure, without such action being qualified as fault on the part of Maloc.

20.4. Consumer mediation. If the internal mediation is unsuccessful, the Tenant may have recourse free of charge to the consumer mediator designated by Maloc, in accordance with articles L. 611-1 et seq. of the Code de la consommation. The mediator is accessible via https://maloc.fr/mediation.

20.5. ODR Platform (EU). The Tenant may also refer the matter to the European Commission's Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr.

20.6. Judicial recourse. In the absence of an amicable resolution, the parties may refer the matter to the competent courts under the conditions of Article 24.

Article 21 — MALOC'S LIABILITY

21.1. Intermediary status. Maloc acts exclusively as a platform intermediary and shall not be held liable for damage resulting directly from the performance or non-performance of Rental Agreements.

21.2. No warranty on Vehicles. Maloc does not guarantee the conformity, quality, safety or availability of Vehicles, nor the accuracy of information published by Renters.

21.3. No warranty on insurance. Maloc does not guarantee the effective insurance coverage of Vehicles. Responsibility for taking out and maintaining valid and appropriate insurance lies exclusively with Renters.

21.4. Limitation of liability. Within the limits permitted by articles L. 212-1 et seq. of the Code de la consommation and general law, Maloc's liability in respect of its platform services is limited to the amount of service fees collected for the Booking in question. This limitation does not apply in the event of intentional misconduct, gross negligence or bodily harm attributable to Maloc.

21.5. Force majeure. Maloc is released from all liability in the event of a failure resulting from force majeure within the meaning of article 1218 of the Code civil.

21.6. Indemnification of Maloc by the Renter. The liability limitation provisions of this article do not in any way limit Maloc's rights to be indemnified by the Renter under the Recourse Action of Article 17 and the warranty of Article 11.3.

Article 22 — COMPLAINTS

22.1. Any complaint relating to Maloc's services must be submitted within thirty (30) days following the occurrence of the generating event:

  • By email: contact@maloc.life
  • By post: MALOC SASU, 15 quai aux fleurs, 75004 Paris

22.2. Maloc acknowledges receipt within forty-eight (48) business hours and undertakes to provide a substantive response within fifteen (15) business days.

22.3. Complaints relating to financial transactions may be handled on a priority basis by contacting customer service at contact@maloc.life with the Booking reference.

Article 23 — RIGHT OF WITHDRAWAL

23.1. Exclusion for vehicle rentals. In accordance with article L. 221-28, 12° of the Code de la consommation, the fourteen (14) day right of withdrawal provided for in article L. 221-18 of the same Code does not apply to service contracts for vehicle rental to be provided on a specific date or during a specific period. Consequently, the Tenant does not have a legal right of withdrawal for Bookings made on the Platform.

23.2. Contractual cancellation conditions. The cancellation and refund conditions applicable to the Tenant are exclusively those defined in Article 9 of these ToS.

23.3. Withdrawal for the Pro Plan subscription. The Renter subscribing to a Pro Plan subscription benefits from the legal right of withdrawal of fourteen (14) days from subscription, in accordance with article L. 221-18 of the Code de la consommation, except where the service has been fully performed before this period with their express consent.

Article 24 — GOVERNING LAW AND JURISDICTION

24.1. Governing law. These ToS are governed by and construed in accordance with French law.

24.2. Jurisdiction — Relations between Maloc and Renters. Any dispute between Maloc and a Renter relating to the interpretation, performance or termination of these ToS, which cannot be resolved amicably within thirty (30) days, is subject to the exclusive jurisdiction of the Paris Commercial Court (Tribunal de Commerce de Paris), to which the parties expressly confer jurisdiction.

24.3. Jurisdiction — Relations between Maloc and Tenants. Any dispute between Maloc and a Tenant consumer is subject to the mandatory provisions of the Code de la consommation on territorial jurisdiction, in particular the rules provided for in article R. 631-3 of the Code de la consommation, enabling the Tenant to bring proceedings before the court of their domicile. The Paris Court has jurisdiction for disputes exceeding the small claims threshold, subject to the mandatory provisions in favour of consumers.

24.4. Mandatory prior mediation. Before any court proceedings, the parties undertake to attempt an amicable resolution of the dispute under the procedure set out in Article 20, including through recourse to the consumer mediator designated by Maloc for disputes involving a Tenant.

Article 25 — PERSONAL DATA PROTECTION

25.1. The processing of Users' personal data in connection with the use of Maloc's services is governed by Maloc's Privacy Policy, accessible at https://maloc.fr/confidentialite, established in compliance with the GDPR (Regulation (EU) No 2016/679) and French Law No 78-17 of 6 January 1978 on data processing, data files and individual liberties (Loi Informatique et Libertés), as amended.

25.2. The Renter acts as an independent data controller for the personal data of Tenants that they collect directly in connection with the performance of the Rental Agreement (name, surname, driving licence number, etc.). The Renter undertakes to process this data in compliance with the GDPR, in particular to ensure its security, not to retain it beyond the period necessary for the performance of the contract, and to enable the exercise of the rights of the data subjects.

25.3. Payment data is processed by Stripe in accordance with its terms of use and privacy policy. Maloc does not store any bank card data.

25.4. For any question relating to data protection: dpo@maloc.life — MALOC SASU, 15 quai aux fleurs, 75004 Paris.

Article 26 — TECHNICAL SUBCONTRACTORS

In the course of providing its services, Maloc uses the following technical subcontractors, with whom it has concluded data processing agreements in accordance with article 28 of the GDPR:

| Subcontractor | Role | Data location | Transfer mechanism | |---|---|---|---| | Stripe Technology Europe, Limited | Payment processing | EU + USA | SCC + DPF | | Supabase Inc. | Database (backend) | EU — Frankfurt (DE) | EU servers | | Cloudflare Inc. | CDN, storage (R2) | EU + USA | SCC + DPF | | Resend Inc. | Transactional emails | USA | SCC | | Hetzner Online GmbH | Server hosting | Germany (EU) | — (EU) |

The up-to-date list of subcontractors is available on request at dpo@maloc.life.

Article 27 — GENERAL PROVISIONS

27.1. Entirety. These ToS, the ToU and the Privacy Policy constitute the entire agreement between Maloc and the User for the matters they govern, and supersede all prior agreements on the same subject matter.

27.2. Prevalence of the ToS. In the event of a contradiction between these ToS and any other contractual document relating to commercial and financial matters, the ToS shall prevail.

27.3. Non-waiver. The failure by Maloc to enforce any provision of these ToS at any given time shall not constitute a definitive waiver of the right to enforce it subsequently.

27.4. Severability. If any clause of these ToS is declared null, unlawful or unenforceable by a competent court, the other clauses shall remain in full force and effect. The null clause shall be replaced, as far as possible, by a valid clause reflecting the original intent of the parties.

27.5. Amendment of the ToS. Maloc reserves the right to amend these ToS at any time. Users shall be informed of any substantial amendment by email at least thirty (30) days before it takes effect. Use of the Platform after the new ToS come into effect constitutes acceptance of the amendments. A Renter who refuses the new ToS may terminate their account without penalty within this thirty (30) day period.

27.6. Elected domicile. For the performance of these ToS, Maloc elects domicile at its registered office: MALOC SASU, 15 quai aux fleurs, 75004 Paris.

27.7. Contact. For any question relating to these ToS: contact@maloc.life — MALOC SASU, 15 quai aux fleurs, 75004 Paris.

ANNEX A — SUMMARY OF RENTER PENALTIES

| Situation | Penalty amount | |---|---| | Cancellation > 48h before start | 5% of the total Booking price | | Cancellation between 24h and 48h | 10% of the total price + 100% refund to Tenant | | Cancellation < 24h | 15% of the total price + 15% compensation to Tenant | | No-show (absence at Check-in) | 20% of the total price + 15% compensation to Tenant | | Breach of non-solicitation obligation | €5,000 per identified breach | | Failure to notify cessation of activity | Damages + Recourse Action | | Recourse action (Maloc ordered to pay due to Renter's fault) | Full reimbursement of amounts ordered + legal costs |

ANNEX B — MANDATORY RENTER DOCUMENTS

The Renter must provide and keep up to date the following documents on the Platform, failing which immediate suspension shall apply:

  1. Kbis extract (or RNE extract for auto-entrepreneurs) dated less than three (3) months;
  2. Insurance certificate for motor vehicle civil liability covering commercial rental to third parties, currently valid;
  3. Valid official identity document of the legal representative or manager;
  4. Professional bank details verified via Stripe Connect;
  5. For Concierge Services: original signed management mandate for each managed Vehicle;
  6. Intra-Community VAT number (if applicable);
  7. Certificate of tax and social compliance (upon request by Maloc);
  8. Any other document requested by Maloc as part of the KYC process.

ANNEX C — REFUND SCHEDULE FOR CANCELLATION BY THE TENANT

| Cancellation timeframe | Tenant refund | Payment to Renter | Maloc service fees | |---|---|---|---| | > 48h before the rental | 100% of the price | 0% | Non-refundable | | Between 24h and 48h | 50% of the price | 25% of the price | Non-refundable | | < 24h | 0% | 50% of the price | Non-refundable | | Tenant no-show | 0% | 75% of the price | Non-refundable | | Cancellation due to Renter default | 100% (including service fees) | 0% (+ penalties) | Refunded | | Recognised force majeure | 100% (including service fees) | 0% (no penalty) | Refunded |

MALOC SASU — Terms of Sale and Service — Version 2.0 — 22 March 2026

This document has been drafted in compliance with the Code civil (in particular articles 1103, 1104, 1218, 1231-1, 1231-5, 1310), the Code de la consommation (in particular articles L. 111-1, L. 111-7, L. 212-1, L. 212-2, R. 212-1, R. 212-2, L. 221-18, L. 221-28, L. 611-1, R. 631-3), the Code des assurances (articles L. 211-1, L. 511-1), the Code de la route (article L. 121-6), the Code pénal (article 314-1), Regulation (EU) No 910/2014 (eIDAS), Directive (EU) 2015/2366 (PSD2), Delegated Regulation (EU) 2018/389, Regulation (EU) 2016/679 (GDPR), Regulation (EU) 2019/1150 (Platform-to-Business), Regulation (EU) 2022/2065 (DSA), and French Law No 2004-575 of 21 June 2004 (LCEN).